As Manager Quality & Compliance, my key responsibility is to bring the quality and food safety of our products and services, and the safety of our people, to an even higher level. I do this with the help of my colleagues in the Technical Support and Compliance departments.
I am inspired by the wide variety of activities we are engaged in each and every day. Both departments play a key role in many of AFP’s processes, which requires collaboration with many different departments.
Delivery reliability is essential; not only timely delivery, but the consistent quality of our products is key. And if the customer should still experience a problem with one of our products, it is important for us to listen carefully and to engage in discussion to solve it together. We can learn a great deal from this interaction and it strengthens our relationship.
Our customers have high quality standards and we can expect these standards to become even more strict in the future, in view of the greater social focus on (food) safety and the circular economy. We will have to be ready for this within AFP, and that applies to my departments as well.